Support

Ordering

Ordering from Marginally Clever is quick and easy.

Navigate to your chosen item(s).
Select the quantity you desire and click “add to cart”.
When you have all your items in the cart, click “Checkout”.
You may create an account or “continue without an account”.
Choose your shipping and billing address
Choose your payment method
Review your order and finally
Click “Confirm”

We’ll take it from there.

Shipping

We ship as soon as possible, often same day. Because of this we cannot modify or merge orders once they have been placed. If you’ve confirmed out an order it cannot be changed. Please make sure you carefully confirm your order before you check out.

All packages are shipped with tracking.

We ship Incoterms ExWorks.

Preorders and Backorders

Preorders and backorders are handled the same way: they will ship when your order is completed in our warehouse.

International orders

We ship to your country unless you live in a country that is embargoed by the Canadian government. Most international shipments will incur additional fees in the form of duties and taxes. These fees are your responsibility, and are in addition to the shipping cost we charge at checkout. We ship from Vancouver, Canada. Orders to the USA take 4-10 business days. International shipping time varies greatly depending on destination. Delivery is usually made in 2-4 weeks, but can take as long as 6 in some cases.

Duties & Taxes

All duties and taxes for international shipments are the responsibility of the customer. Marginally Clever is not responsible for any extra charges once the original package has been shipped. If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order with any remaining funds being refunded to the customer. In the event that the extra charges exceed the value of the order, we may charge those amounts to the account originally used for the order.

Export Restrictions

As mentioned above, we are not able ship anything to any address in the countries of Cuba, Iran, North Korea, Sudan, and Syria. Beyond that, we also sell some items that are known as “dual-use items”. These are products designed for civilian use, but that could be used for devious purposes in the wrong hands. The rules vary by item, but we’ll be in direct contact with you if we need further information. Please contact Customer Service if you have any questions regarding an item and/or its destination.

Signature Requirements

International shipments’ signature requirements vary by carrier and destination. If you have questions regarding your particular shipment, contact Customer Service.
Using your own FedEx/UPS account

If you have a FedEx or UPS account, you may choose to use it to cover the shipping charges for your order. To do so, please contact us. We will charge a $10 CAD handling fee, and will submit the shipping charges to your account. Please note: Your contracted rates may vary greatly from ours. The shipping estimate you see at checkout has no relation to what you will eventually be billed. Please do not use your FedEx or UPS account number unless you are absolutely certain you want to ship on your own account instead of ours.

Returns

We can only accept returns of unopened kits and products, within 14 days of receipt. Return shipment is the responsibility of the customer. All returns are credited as store credit upon receipt. Please contact us before returning any package! We’re reasonable people and we hope you are too! Contact us if you have any issues and we’ll do our best to help you out. Returns billed to us will be charged to your account.

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